Refund Policy
At Legallyne, we strive to provide high-quality legal consultation services through our platform. However, we understand that situations may arise where users may seek a refund. This Refund Policy outlines the terms under which refunds may be issued.
1. Eligibility for Refund
Refunds may be considered under the following circumstances:
- Technical Issues: If a user faces technical difficulties preventing access to the consultation service, and the issue is determined to be on Legallyne’s end.
- Unfulfilled Service: If a scheduled consultation does not take place due to unavailability of the legal expert or an unforeseen error from our platform.
Quality Concerns: If a consultation is significantly below expected service standards, users may request a refund with appropriate justification.
2. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- If the consultation has been completed as scheduled.
- If a user is dissatisfied with the advice but the session was conducted properly.
- If a refund request is made after 3 days from the date of the consultation.
- If the user experiences connectivity issues due to their own network problems.
3. Refund Request Process
To request a refund, users must:
- Contact Legallyne support within 3 days of the consultation.
- Provide details of the issue, including the consultation date, expert name, and relevant proof.
- Allow 3 business days for review and processing of the request.
4. Refund Method & Timeline
- Approved refunds will be processed via the original payment method.
- Refunds will typically be issued within 7 business days after approval.
5. Contact Information
For any refund-related queries, please reach out to our support team at
Email: support 09@anadikagroup.com